Return Policy


Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:Accessories such as belts,wallets,caps,bow,suspender,blazers,jackets,socks .To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, to your account hemster wallet automatically linked to your account within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your hemsters account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hemsters.com

Sale items (if applicable)

Refund Will be Applicable only if the product delivered is incorrect .

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hemsters.com and send your item to the address u have received the courier from.

Address to return the product 

Ware house address :

Ground floor , ganesh bhavan , near nagar bhavan , fatak road , bhayander west , thane 401101, MH , India

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to the address from where u received the courier.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 4999rs, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds Wont be initiated for reasons such as wrong size , or dislike product.in this case cash back will be initiated to the wallet of hemsters or coupon code will be issued to the specific costomer.

Bank Transfer takes 15-30 days Time to deposit.As the approval is give by the parent company.