To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts discounted product or promotional items are not returnable!

Are there any charges for return?

  • There are 140rs charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied and amount will be added to the Hemsters wallet method if u have order the product by cash on delivery method then the amount will be added to the Hemsters wallet .Linked from your account through email id or Phone number .

 

1.     The product can be exchange or returned within 30 days of delivery.

2.     To be eligible for return the product must be unused and in same condition that u received.

3.     Washed product or used product won’t be returned or exchanged.

4.     Discounted product cannot be returned it can only be exchanged.

5.     Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

6.     The refund will be initiated to the bank account only for the payment done through net banking or card payment ( Prepaid payment ) – If applicable

7.     Cash on delivery payment customer will receive the refund to their Hemsters Wallet   

8.     To place your return or exchange request click https://www.hemsters.com/a/returns